Contact Us
Got a question about one of the casinos we cover, spotted something that looks out of date, or just want to tell us we got a review wrong? This page explains how idginsiderpro.com works, what we can help with, and where to go if your question is really about your own casino account rather than about us.
What We Can Help With
Best Online Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process any deposits or withdrawals. That means our team can help with things like:
- Corrections — if a bonus offer, wagering term, or rating on this site is out of date or inaccurate
- Clarifications — if something in a review or comparison table wasn't clear
- General feedback — on our rankings of Raging Bull, Uptown Aces, Ignition, and the other operators we cover
- Suggestions — for casinos or topics you'd like to see us research and add
What We Can't Help With
Because Best Online Casinos is a review and comparison publisher, not a casino operator or payment processor, we're not able to resolve issues tied to an individual player account. If your question involves any of the following, it needs to go directly to the casino itself rather than to us:
- Deposits, withdrawals, or delayed payouts on your casino account
- Bonus credits, wagering progress, or a promotion not applying correctly
- Identity verification (KYC) requests from a casino
- Login access, password resets, or account closure
- Disputes over a specific bet, spin, or game result
Every licensed operator maintains its own customer support channel — usually live chat, email, or phone — and its own complaints process. Check the support or help section of the casino's own website first; that's the fastest route to an actual resolution, since we have no access to player accounts or transaction records.
How We Assess the Casinos We List
A question we're often asked is how our rankings and ratings are put together, so it's worth explaining here too. We research each operator against a consistent set of factors: licensing status, the clarity of bonus terms, the range of games on offer, payout speed where information is available, and the quality of customer support. Editorial ratings reflect that research — they are not customer-review scores, and no casino can pay for a higher position. Commission from affiliate partnerships may be earned if a reader signs up through a link on this site, but that arrangement never decides where an operator ranks or what we say about it.
Before You Get in Touch About a Bonus or Offer
If your question is about a specific welcome offer — for example the packages currently listed for Raging Bull, Uptown Aces, or Ignition — the fastest answer is usually already published. We recommend checking the full terms on the operator's own site first: wagering requirements, maximum bonus withdrawal limits, expiry windows, and which games count toward playthrough all vary by casino and by promotion, and only the operator can confirm the current version that applies to your account.
A Note on Responsible Gambling Queries
If you're reaching out because gambling has stopped being enjoyable, is affecting your finances, or you want to know more about limits, self-exclusion, or where to find support, that's an important message and we want you to see it answered properly. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to national support organisations, and is a better starting point than a general contact form for anything urgent.
Other Places to Look First
Depending on what you're after, one of these pages may already have your answer:
- To understand who we are and how our review process works, see About Us
- For the legal terms governing use of this site, see our Terms and Conditions
- If you're located outside a licensed US state or are researching options elsewhere, our Non Gamstop Casinos UK 2026 guide covers a different regulatory market and may be more relevant
Getting a Response
We read every message that comes in through this site, though as an independent publisher we're a small team and can't guarantee an instant reply. General feedback, corrections, and casino suggestions tend to get the quickest turnaround. Anything requiring us to check a specific claim against a current bonus page or licensing register may take a little longer, since we verify before we amend anything published.